Frequently Asked Question

Payments

What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and wallets on our payment gateway.

Do you offer Cash on Delivery (COD)?
Sorry, we are not able to provide that service at this point. However if this is really important to you, this can be availed through Amazon.

Shipping & Delivery

How much is shipping?
Shipping charges are calculated at checkout. Free shipping is available on eligible orders.

When will my order arrive?
Orders are typically dispatched within 2–3 business days and delivered within 10 working days, depending on your location.

Can I track my order?
Yes, tracking details will be shared once your order is shipped. You will receive an email and/or Whatsapp message at the email ID/phone number provided by you.

Returns & Support

Can I cancel or modify my order?
Cancellation or modification is possible under genuine circumstances, before the product is shipped out. Once shipped, we are unable to cancel or modify the order.

Do you accept returns or replacements?
All our orders are double checked for quality and accuracy. In the rare instance of the product being damaged during transit or incorrect items being sent, please reach out to us within 2 days of delivery and we will help you.

How can I contact customer support?
If you have questions, or need further assistance please reach out to us at +91 9500037162 or email us at india@odbm.org.